Privacy Policy

The TrackPIN product, which is also known as, is built and sold in the US/Canada by HIDDEN BUTLER Inc.

At HIDDEN BUTLER we value your privacy. This Privacy Policy statement describes our practices regarding how we collect information on our TrackPIN Web site and via the TrackPIN product (“also referred to as TrackPIN”). By visiting the TrackPIN Web site or using the TrackPIN product, you accept the practices described in this statement. If you do not agree you should not use our web site or our products.

This statement applies not only to anonymous data but also applies to personally identifiable customer information collected in connection with the sale, support and use of our products and web site.

What information does the TrackPIN product and app collect?

TrackPIN solution consists of a smartphone app and a hardware device (system) called TrackPIN. These 2 devices operate together to open your garage.

In order to you use the TrackPIN app, the TrackPIN product and our backend services we need to collect some anonymous but also user identifiable information. The information gathered and used by our system is listed below.

Information about your deliveries

During the delivery PIN creation process the user is given the option to Name His delivery item (example Christmas Cards). All this information is gathered and displayed via the App on the users Smartphone. Additionally, we gather, collect and monitor all delivery related emails that are forwarded to us by the customer and/or customer created accounts.

How do we use the collected information?

We collect Personally Identifiable Information (PII) to improve the products and services that we deliver to you, enhance your experience on our site, provide you with informational and/or promotional materials that you might find interesting, and for internal business analysis and other business purposes consistent with this policy.

Here are some Examples of the PII we collect:

  • if you purchase your TrackPIN from our website, we collect your name, billing and shipping address and any other information necessary to complete the transaction.
  • if you create an account with us, you will have to provide your email and create a password that we will store so you can access your TrackPIN account from anywhere.
  • Like most Internet sites, we routinely track information related to your use of the site. This information may include URL tracking information, browser type, your IP address, files downloaded or viewed, how often the site was accessed, etc.. We may also track usage through cookies. Most Internet browsers automatically accept cookies, but you can change the settings to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit.

With whom do we share your information?

We do not share your data and Personal Identifiable Information for any commercial or marketing purpose unrelated to the delivery of the TrackPIN product unless we have received your permission first. We may only share aggregated and anonymous information.

Please note that your personal information may be collected, processed and stored by HIDDEN BUTLER, our affiliates or service providers in the United States and other countries where servers reside. As a result, your personal information may be subject to legal requirements, including lawful requirements to disclose personal information to government authorities, in those jurisdictions. We will disclose information to law enforcement, or to comply with other legal requests, only if provided with sufficient and appropriate legal process. If you select an outside party for the purchase, installation, or service of your device and share your personal information, we cannot control the collection, storage or sharing of information collected by that party. For example, if you bought your device from a retailer or installer, they may collect personal information as part of the transaction. Or the party that installed the device may retain information that you provided to them to assist them in servicing the device if needed. Always check the privacy policies for any company that collects your personal information.

Links to Other Sites

We may provide links on our Web site to other sites. These sites operate independently of TrackPIN and have established their own privacy and security policies. We encourage you to be aware when you leave our site and to read these policies at any site you visit.

Access to Information:

If you wish to delete any of your personal information held by us, please contact us at We will use commercially reasonable efforts to fulfill your request in a timely manner.

Information Security

The security and confidentiality of your information is extremely important to us, and we take a number of steps to safeguard any personally identifiable information that you provide to us. We use data encryption technology to help protect against loss, misuse or alteration of your personal information. However, no method of transmitting or storing electronic data is ever completely secure, and therefore we cannot warrant or guarantee that such information will never be accessed, used or released in a manner that is inconsistent with this policy.

Changes to this Privacy Policy:

Please note that this Privacy Policy may change from time to time. If we decide to make any changes to our privacy policy, we will prominently post those changes in our website and other places we deem appropriate.

If you have any questions please write us at email: